Return Goods & General Policy
General Policy
- Minimum purchase order requirements for prepaid freight are $500 and solid case pack multiples. Orders under $500 may be subject to additional shipping and handling charges.
- Purchases orders will be accepted via fax, email, EDI, or mail only.
- Orders will be shipped regular ground freight. Any expedited or special routing shipping costs are the responsibility of the customer and may be subject to additional handling charges.
- Past due invoices beyond 30 days will be charged interest at the rate of 1.5% per month on
the outstanding balance. - Deliveries with shortages or overages must be reported to Somerset Customer Service department: (513)354-2665, Ext 2119 within 72 hours of receipt. Please provide the following information: invoice number, invoice date, NDC#(s), product name & strength, package size, and nature of shipping error.
- Deliveries with damages must be reported to Somerset Customer Service (513)354-2665, Ext 2119 within 72 hours of receipt along with a signed bill of lading noting the damage. Concealed shortages, overages or damages must be reported to Somerset Customer Service within ten days of receipt.
Return Goods
- No merchandise can be returned without receiving prior Return Authorization. Unauthorized returns will be refused.
- All return requests will be reviewed and a Return Authorization number will be issued at the discretion of Somerset.
- Only product purchased directly from Somerset or a Somerset authorized wholesaler/distributor will be accepted for return. Non-direct accounts shall return product to respective wholesaler/distributor.
- A Return Authorization number can be requested as follows:
1. Accessing the Inmar website at https://returns.healthcare.inmar.com (you will need to upload a PDF copy of your debit memo)
2. E-mail your debit memo to [email protected] Be sure to include NDC#, lot# and expiration dates assigned to each item.
3. Fax your debit memo to Inmar at 817-868-5343 - The Return Authorization number must be clearly visible on all return documents and package(s). Package(s) with no Return Authorization number will not be accepted.
- Transportation of all authorized returns is to be prepaid and received within thirty days from the issuance of the Return Authorization number. A 25% restocking charge will be applied to all returns.
Returnable Items
- Expired product purchased directly from Somerset in original sealed unopened container six months prior and up to twelve months beyond expiration date.
Non-Returnable Items
- Product outside Returnable Items time period.
- Partial or open bottles, except where required by law.
- Product with the label removed or which has been damaged by fire, smoke, heat, improper handling or storage and/or product which has been opened, seals broken, or disfigured.
- Product stated non-returnable at the time of sale
- Private label products.
Credit
- A credit memo will be issued by Somerset after the returns are received and inspected.
Deduction without prior authorization from Somerset is not permitted. - Credit will be issued at the lower of the current contract price, indirect price, or actual price paid.
- Where a contract or indirect price does not exist, product will be valuated at a standard
market price.